Privacy policy

Last updated: 2 October 2026. This English version is a translation; if there is any discrepancy, the Spanish version prevails.

This policy explains which personal data we process, why, for how long and what rights you have. It applies to verifyhomeinspector.com in all its languages and to the services you book with us, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on data protection and digital rights (LOPDGDD).

1. Data controller

Item	Details
Controller	Verify Home Inspector (E.R.R.)
Tax ID (NIF)	45569552C
Address	C/ San Policarpo 51, 4.º B, 03181 Torrevieja (Alicante), Spain
Privacy email
Phone

2. Data we process

Identification and contact data: name, phone, email and, if you book, the details needed for the quote and the invoice (tax ID and address).
Property and job data: address or town of the property, type of property, what you tell us about the case, photographs and measurements taken on the visit and the documents you provide (contracts, title deeds, quotes, invoices, insurance policies, correspondence with the other party).
Technical website data: IP address and browsing data logged by the server for security. To limit automated form submissions we store an encrypted fingerprint of the IP, not the IP itself.

We do not need health data or other special categories of data. If an incident has caused you injuries, do not send us that information unless the job requires it and we have agreed it beforehand.

3. Why we use it, on what legal basis and for how long

Purpose	Legal basis (GDPR)	Retention
Answering your question or quote request, by form, email, phone or WhatsApp	Steps taken at your request before entering into a contract (art. 6.1.b)	12 months from the last contact if you do not book
Providing the service: visit, report, valuation and, if booked, court assistance	Performance of the contract (art. 6.1.b)	During the job and, afterwards, blocked for as long as liability may be claimed (generally 5 years, art. 1964 of the Spanish Civil Code) or for as long as the proceedings in which the report is used last
Invoicing and meeting tax and accounting obligations	Legal obligation (art. 6.1.c)	Up to 6 years (art. 30 of the Spanish Commercial Code and tax law)
Protecting the website and the form against abuse and automated submissions	Legitimate interest in security (art. 6.1.f)	The IP fingerprint of the form, 1 hour; server logs, the minimum technical period of our hosting provider
Publishing your review or your case anonymously	Your consent (art. 6.1.a)	Until you withdraw consent
Sending you marketing communications	Your express, separate consent (art. 6.1.a)	Until you unsubscribe. Only if you accept it separately; the quote form does not include it

When the period ends, the data is deleted or anonymised.

4. Other people’s data

In an inspection or an expert report it is common to come across data of third parties: the seller, the developer, the builder, a tradesperson, the insurer or the neighbours. We process it only as far as the job requires, on the basis of the legitimate interest in defending your rights and the performance of the contract. If you give us other people’s data, you must be entitled to do so and have informed them where the law requires it.

5. Who receives it

We do not sell or share your data for marketing purposes. Only the following receive it, as far as necessary:

Sered (Soluciones Web On Line, S.L.U.), our web hosting and email provider, as data processor, with data centres in Spain.
Associate experts of Verify Home Inspector, when they handle your job.
Courts, lawyers, court representatives and other parties to the proceedings, when the report is submitted in proceedings or in a claim at your request.
The Spanish Tax Agency and, where applicable, our accounting and tax advisers, to meet legal obligations.
The professional liability insurer, only if there were a claim related to the service.

6. International transfers

We do not transfer your data outside the European Economic Area. If you choose to contact us by WhatsApp, that service is provided by Meta Platforms, which processes data under its own policy and may transfer it to the United States under the EU-US Data Privacy Framework. If you prefer, use the form, email or phone.

7. Your rights

You may at any time exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw any consent you have given, without affecting what was done before. Write to us at stating which right you are exercising. If we have doubts about your identity, we may ask you for additional information to confirm it. We will reply within one month, which may be extended in the cases provided for in the GDPR.

If you believe we have not handled your request properly, you may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, C/ Jorge Juan 6, 28001 Madrid, www.aepd.es).

We do not take decisions based solely on automated processing and we do not create profiles.

8. Minors

Our services are not aimed at children under 14 and we do not knowingly process their data. If you are under 14, please do not send us personal data.

9. Security

We apply technical and organisational measures appropriate to the risk: encrypted connection (HTTPS), requests stored outside the public part of the website with restricted access, protection against automated submissions and backups. Reports and documents are delivered through a private channel.

10. Changes to this policy

We may update this policy when the services, the website or the law change. The version in force is the one published on this page, with its update date. If the change is significant and we have your contact details, we will let you know.